Refund Policy

Terms of Recompense Within the Emberwake Realm

General Overview

Within the ever-shifting landscapes of Emberwake, the integrity of trade — both mundane and arcane — is held sacred. This Refund Policy exists to ensure that all exchanges made within our domain are guided by fairness, clarity, and accountability. By initiating any transaction through our site or associated portals, you acknowledge and agree to the rules of return and compensation set forth herein.

Eligibility for Refund
Refunds may be requested within a set time frame of the original transaction, typically within fourteen (14) calendar days of purchase. This period represents the phase during which a product or digital offering can be evaluated for functionality, satisfaction, and accuracy of description. Beyond this period, requests may only be reviewed in cases of technical error or non-delivery.
Digital Goods & Non-Tangible Items
Due to the nature of digital spellcraft, such as downloadable files, account-bound content, and unlockable in-game assets, all sales of non-tangible items are generally considered final. Refunds for such content are not guaranteed unless the item in question was never delivered, or has been rendered unusable due to factors within our control. If a download fails or becomes corrupted, players are encouraged to report the issue through official channels for assistance.
Revocation of Access
In cases where a refund is approved, access to the item, content, or in-game asset in question will be revoked. The Flameborn Council reserves the right to withdraw licenses or permissions previously granted under the original transaction terms. This measure ensures balance and fairness within the economy of Emberwake.
Refund Processing
Once a refund has been granted, processing may require up to ten (10) business days depending on the method of payment used. While most transactions resolve swiftly, delays may occur due to external banking procedures or realm-based restrictions. Players will be notified through in-site messages or portal communications regarding the status of their request.
Ineligible Scenarios
The following circumstances typically fall outside the bounds of refundable conditions:
- Change of mind or unintended purchase after content has been accessed or used;
- Discontent with game difficulty, narrative progression, or individual questlines;
- Account issues arising from violations of community rules or Terms of Use;
- Use of third-party tools, software interference, or modifications.
Each case, however, may still be reviewed if submitted with sufficient detail and justification.
Refund Requests & Review Procedure
All requests must be submitted through the official inquiry interface available on the site. Requests must include the following: transaction reference, item name, date of purchase, and a brief explanation. The Emberwake Arbitration Circle will review each case individually, taking into account fairness, consistency, and overall player experience.
Special Event or Pre-Order Items
Some goods released as part of limited-time events, pre-orders, or seasonal offerings may possess unique refund conditions. These terms shall be clearly stated at the time of purchase. Users are advised to review such terms before confirming their transactions.

Emberwake’s commitment to its adventurers and patrons remains steadfast. While we endeavor to ensure all digital goods and offerings meet the highest standards, unforeseen complications may arise. In such cases, the Council remains open to honest discussion, guided by justice and the shared desire to protect the sanctity of your journey.

This Refund Policy is subject to change without prior notice, in response to evolving legal frameworks, player needs, or system upgrades. It is the user’s responsibility to remain informed of current terms through regular visitation to this page. Continued usage of the site and associated services implies acceptance of the latest published version.